Our Service Charter and Client Commitments
The team at H-J Wealth Planning are 'committed to your financial future'. Our philosophy focuses on maintaining a long-term, trusted relationship with all of our clients, showing distinct quality, integrity and excellence, which in turn gives you peace of mind.
Personal Service - We offer clients a bespoke, high level personal service that is rarely seen in today’s financial market place. We take the time to really get to know our clients before offering advice. This explains why many of our clients come from personal recommendations. We seek regular feedback from all of our clients to ensure we maintain excellent customer service.
High Quality Advice - We commit to providing professional high quality financial advice from a fully qualified adviser, that is strictly confidential and for your use only. We will always act with honesty and integrity. We also ensure we simplify any financial jargon so that our clients receive clear financial advice and understand everything fully. St. James’s Place also guarantees the suitability of the advice given when recommending any of the wealth management products and services available from companies in the group.
Ongoing Tailored Wealth Management Advice - we offer a tailored advice service to all our clients. As your individual circumstances change we can help you with ongoing support to achieve your financial goals. The comprehensive wealth management service broadly covers; preserving and building capital, planning for a successful retirement, reducing inheritance tax liability, Later Life planning and gaining financial protection against risk.
A distinctive approach to investment management – At St. James’s Place we recognise that no single investment house has a monopoly on investment expertise. Hence, we provide access to a carefully selected group of external managers of outstanding ability to manage our range of funds. The external fund managers are selected and closely monitored by our Investment Committee on behalf of our clients. The Investment Committee is, in turn, supported by a number of independent external consultancies that are able to provide extensive research into the investment management universe.
Regular Reviews - We provide regular reviews and timely updates on matters that are relevant to your needs.
Online investment valuations – as a client you have a login page on our website so you are able to access information, details and current valuations of your St. James's Place investment holdings at your convenience.
Annual Wealth Account – this is an annual statement confirming the values of all your St. James’s Place investments and policies.
The value of an investment with St. James's Place will be directly linked to the performance of the funds you select and the value can therefore go down as well as up. You may get back less than you invested.